Frequent Questions & Answers:

What are the main reasons for the increase in the water invoice? Increases in water invoices could be attributed to many reasons, including: A broken line. A worn tank that leaks. Internal leaks in the house. Broken valve with floating device in the tank. Many apartments using one meter. A defective meter. Why is there no collection office in Tariq and North Hashmi? The main reasons not to have an office in such areas are: That these areas are close to offices in Jabal Al-Hussein and North Marka. A continuous study is conducted related to population density in geographical areas to justify the creation of additional centers; also we are diversifying the payment methods by new means. What are the main factors considered to assess the water bills for illegal consumption? A committee is formed to deal with illegal connections and this committee considers the following aspects: Number of apartments benefiting from the meter, and the size of the real estate. The average of previous consumptions (high/low). The type of illegal use (installation of main line, installation of faucet…etc.). The estimated length of the illegal use period. Based on all those criteria, the Committee decides on the amount to be paid. How objections are treated? Objections in accordance with the instructions issued by the Water Authority which Miyahuna Company complies start with a field inspection to show the following: Type of supply. Number of individuals. Serviceability of the client's internal network. Decisions are often taken on the basis of the physical field inspection. Why do you charge 10 JD for reconnection fees? The fees are determined in accordance with the instructions of the Water Authority, article no. (3), Chapter (2) of the Water Authority Instructions No. 5174 dated 26/3/2000. However, the actual cost (administrative and technical cost) to ban and reconnect the service is higher. Why is the financial deposit in the installation process needed? Installation of the service for any subscriber requires a financial deposit, check or note, with a guarantor with a subscription in his name. Such request is the basis of the instructions applied in all financial transactions for the company to secure its rights. Can a deposit be transferred from one subscription to another? This process will be applied very soon. Why is there a delay in the implementation of applications for new connections that need installation of different diameter lines? Miyahuna works in the areas of its jurisdiction where many subscription applications are submitted and delays result from: The big number of the applications submitted. There are some obstacles before obtaining permits for the required excavations. Why does Miyahuna ban the services without notifying the subscriber? Banning the service doesn’t take place unless water bills are accumulated by the subscriber. Sometimes, the employee, for circumstances beyond his control and will, doesn’t notify the subscriber, especially if the residency estate is closed and there is nobody home. Why don't customers receive the invoices? It is Miyahuna’s policy to deliver the invoices on specified time and place, except in some cases: The residency is closed. Due to a technical failure in the portable machine. In the above cases, the invoices are secured to the client by: The client post office or calling telephone No. 5679141, extension 02. I filed an application for residential connection pipe (water or wastewater) at the customer services section / Miyahuna, Ras Al-Ein and the application was transferred to the Technical Services Department in Jabal Al-Hussein. How shall I know where is my application in the Technical Services Department? Bring the number and the date of transferring the application from Ras Al-Ein to Jabal Al-Hussein. Also, you can enquire about it by calling 5666111 ext. 215 or to check personally. I filed an application to install a residential water connection pipe but I was surprised to see a contractor working for Miyahuna installing a connection pipe for my neighbor very close to me while I applied before him. Why? The system of installing water lines and residential connection pipes is subject to the area borders of this estate. Your neighbor might be within the borders of a distribution area that differs from your area although you are separated by one street but there are existing water lines that residential connection pipes could be installed from them. Also the diameter of the line necessary to connect the service for your neighbor as determined by the company could be less than (4"), therefore, the installation is performed in a shorter time as such installation doesn’t need a study, and the decision is made by the Connection Department at Ras Al-Ein immediately after the inspection. The length of the line to be installed to your estate could be longer than 500 meters where the connection staff in this case transfers the application to the Technical Services Department at Jabal Al-Hussein to see the technical possibility to connect the service and list it on the company's priorities to include it in its annual tenders. There is a contractor working for Miyahuna in the neighboring quarters of my estate to connect the sewage service. Is it possible to connect a sewage service to my estate as long as the contractor is working in the area? You have to check with the Technical Services Department and submit an application to know some information and run a study in order to decide the possibility of adding this estate to the present tender or to include it in future tenders. I applied for a sewage service a long time ago and we heard or read in the daily newspapers that a contractor was awarded the tender. How shall I know when my estate will be served? Miyahuna applies the priorities system to serve the estates with the sewage service where it considers the year of submitting the application, the number of subscribers to be served, and the length of the line to be installed where the applications are executed in accordance with their priorities within an implementation tender. The citizen can update the information of his application in terms of the number of subscribers to be served by this line at any time when checking with the Technical Department and based on an inspection by the company where the priority is updated. I applied for sewage services a long time ago, and the sewage line was connected to my neighbor without serving my estate. Why? It is possible that your neighbor performed the implementation at his own expenses under the supervision of the Connection Section at Miyahuna, Ras Al-Ein, or paid half the costs of the line installation. I intend to establish a commercial or residential complex. I would like to know the water and wastewater connection point. You need to check with Miyahuna offices at Jabal Al-Hussein (the Technical Services Department); bring a land drawing; organizational drawing; the water consumption of the residential or commercial complex; the storage capacity of the project; and the designing drawings of the internal networks to get the approval of the company and to perform the inspection and define the water and sewage connection points. While excavating the foundations, it was found that the water or wastewater lines are installed in my own land. What should I do? You are required to do the following: Keep the line and do not move it during the excavations. Check with the company offices at Jabal Al-Hussen, the Technical Services Department and submit an application to remove the line after bringing a report from a surveyor showing the borders of the plot and the infringement. Miyahuna will inspect and run a study to remove the line outside the borders of the plot, if possible, or to ventilate the plot. This will be done by tender or inviting tenders. The borders of my estate are outside the served area. How do I receive the water and wastewater service? You need to check with the company offices, Connection Section at Ras Al-Ein where the company (Connection Section or the Technical Services Department) runs a study after the inspection and all costs of installing water and wastewater lines will be born by the citizen outside the served area if technical abilities are available. My estate suffers from wastewater flow which causes unhealthy conditions. What can I do? You need to file a complaint at the complaint office at telephone No. 5679141 to find a temporary solution. Also, you need to check in the company office at Jabal Al-Hussein, the Technical Services Department to find a permanent solution where Miyahuna inspects the estate performs a study and includes the application in the company's tenders to solve the problem as soon as possible.